Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@viviskincare.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@viviskincare.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@viviskincare.com.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@viviskincare.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@viviskincare.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@viviskincare.com.
At Viví, we handle refund inquiries on a case-by-case basis with the primary goal of ensuring customer satisfaction. We stand behind the quality of our products, which are tested and proven, and we strive to ensure our customers are happy with their purchases. Each request will be evaluated fairly and reasonably. We believe that treating our customers with fairness and respect encourages reciprocal fairness and politeness.
Customs Tax
Customers are solely responsible for any customs-related charges, including but not limited to Customs Taxes, Import Taxes, Value Added Taxes (VAT), administrative fees, or other charges imposed by their country’s customs authorities. Customs regulations vary by country; therefore, we strongly recommend that customers consult their local customs oce to obtain detailed information and avoid potential issues.
Customs Refusal
We are not liable for packages refused by customs for any reason, including refusal to pay taxes, prohibited items, or other customs-related matters. If a refused package is returned to Viví, we will not reship the item unless the customer pays the shipping fees again. In these cases, Viví will not provide refunds or replacements related to customs issues.
Quality Concerns
If you believe you have received a defective, damaged, or incorrect product, please contact us promptly at info@viviskincare.com Include your order number and a clear photograph or video illustrating the issue. Please submit your claim within 7 days of receiving your order to allow us to address the matter promptly.
Lost Packages
If your order has been lost or mishandled by the courier, we will arrange a replacement shipment as soon as possible. Please first contact the courier using your tracking information, as they may locate the package or provide proof of delivery. Once the courier confirms misdelivery, please reach out to our support team for further assistance.
Exchanges
We do not offer product exchanges. In the event of damaged or incorrect items, we will provide either a complimentary replacement or a credit voucher equivalent to the value of the product.
Returns
Due to sanitary reasons, all Viví skincare products are non-returnable. Orders cannot be canceled after placement. Please carefully review your order before submitting it.